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The email used for verification is out of date or I no longer have access
Don't worry.
If the email address currently associated with your store is no longer correct, you can request that it be updated during the claiming process.
How do I update the email address?
When claiming your store, you may see a message explaining that the email address on file is out of date or inaccessible.
Simply provide:
- your full name
- the email address you'd like to use
- your relationship to the store
- your phone number (optional)
- any additional information that may help us verify ownership
You can also provide:
- your company registration number
- a website or social media profile
- supporting documents (optional)
The more information you provide, the quicker we can verify ownership.
What happens next?
Once you've submitted your details:
1. We review your request
Our team will confirm that you're authorised to manage the store.
2. We update the email address
We'll move the store profile to the new email address you've provided and send your setup invitation there.
3. You complete your account setup
You'll then be able to:
- verify your email address
- create your password
- choose your plan
- access your Revide dashboard
Do I need access to the old email address?
No.
That's exactly what this process is designed for.
As long as we can verify ownership, we'll help you regain control of your store profile.
Will I lose my profile or information?
No.
Your existing profile, images and information will remain intact.
Updating the email address simply allows you to take ownership of your profile and begin managing your store on Revide.
How long does verification take?
Our team typically reviews requests within 1 business day, although many requests are processed sooner.
Need help?
If you're unsure what information to provide, don't worry.
Aurelia, Revide's bridal industry support concierge, and the Revide team are always happy to help.
You can also email support@revide.xyz, and we'll do our best to get you set up as quickly as possible.