What happens after you connect Acuity Scheduling

Once your Acuity Scheduling account is connected, there are two quick steps to complete before your store is fully ready to receive bookings through Revide.

The whole process only takes a few minutes.

If you have not yet Connected your Acuity Scheduling then read this article: https://support.revide.xyz/article/15-how-to-connect-your-acuity-scheduling-account

Step 1: Sync your opening hours

After connecting Acuity:

Go to My Store.
Find the Opening Hours section on the right-hand side.
Click the pencil icon.
Select Sync from provider.

Revide will import your latest opening hours from Acuity.

Important

Opening hours are read-only and are managed by your connected provider.

If you make changes to your opening hours in Acuity, simply click Sync from provider again to update them in Revide.

Step 2: Sync your appointment types

Go to My Store.
Click Edit Appointment Types in the top-right corner.
Select Sync Acuity Scheduling Types.

Revide will automatically import your appointment types from Acuity.

For example:

First Date
Second Date
Final Date (Dress Collection)

Any future appointment types you create in Acuity can also be imported by running the sync again.

All done!

Once these two steps are complete, your store is ready to start receiving bookings through Revide.

Your availability is now live

Revide automatically pulls your availability from Acuity.

This means:

Brides only see times you've made available.
Your calendar stays accurate and up to date.
No double bookings.
No manual calendar updates.
Brides can start booking instantly.

Brides can start booking

When a bride books through Revide:

The appointment is created in your Acuity calendar.
The booking follows your existing rules and availability.
You continue to manage everything inside Acuity.

Nothing changes to the way you already work.

You stay in control

Revide never overrides your booking settings.

You continue to control:

Opening hours
Availability
Appointment types
Booking rules
Limits and buffers
Deposits and payment settings

Changes should still be made inside Acuity Scheduling.

What should I check next?

To get the most out of your connection, we recommend:

Completing your store profile.
Uploading your gallery images.
Adding your designers.
Checking your appointment types are clear and up to date.
Reviewing your availability inside Acuity.

Troubleshooting

My opening hours are not showing

Go to:

My Store → Opening Hours → Sync from provider

My appointment types are missing

Go to:

My Store → Edit Appointment Types → Sync Acuity Scheduling Types

Bookings aren't appearing as expected

Check that:

Your Acuity account is connected.
Your appointment types have been synced.
Your opening hours have been synced.
Your availability inside Acuity is correct.

Not seeing bookings yet?

That's perfectly normal when you're just getting started.

Make sure your store is:

Fully set up.
Approved and live on Revide.
Easy for brides to discover.

The more complete your profile, the more likely brides are to book.