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How do appointment requests work?
Appointment requests allow brides to enquire about appointments with your store, even if you haven't yet completed your booking setup.
This means you can start benefiting from Revide immediately without needing to set up your Appointment Types, Store Availability or connect a booking provider straight away.
Step 1: A bride requests an appointment
When a bride finds your store on Revide, she can request a preferred appointment date and time.
At this stage, nothing is automatically booked or confirmed.
Step 2: You receive an email notification
You'll receive an email letting you know that a new appointment request has been received.
The request will also appear in your Messages area inside Revide.
Step 3: Review the request
Inside Messages, you'll be able to:
- View the bride's details.
- Read any notes they've provided.
- Continue the conversation.
- Convert the request into a booking.
Step 4: Confirm the booking
Bookings can only be confirmed by Native stores.
To become a Native store, you'll need to either:
Use Revide's booking system
Set up:
- At least one Appointment Type.
- Your Store Availability.
Or connect your existing booking provider
Currently, Revide supports:
- Acuity Scheduling
Once connected, Revide can use your existing availability and appointment settings.
Appointment request vs confirmed booking
| Appointment Request | Confirmed Booking |
|---|---|
| Bride requests a time | Appointment is confirmed |
| Requires action from the store | Already booked |
| Appears in Messages | Appears in Bookings |
| Available to all stores | Requires Native status |
| Manual process | Automatic process |
Haven't finished setting up your store yet?
Don't worry.
Many stores receive appointment requests before they've completed their setup. This allows you to begin engaging with brides straight away while getting everything ready behind the scenes.
If you haven't already, we recommend reading:
How to set up your store on Revide
This guide will walk you through:
- completing your store profile
- creating Appointment Types
- setting your Store Availability
- becoming a Native store
- connecting Acuity Scheduling
Need help?
Aurelia, Revide's bridal industry support concierge, is always available to help. If you'd prefer to speak with the team, we're always happy to help you get set up.