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How can I get support?
We're here to help.
Whether you have a question, need help setting up your store or simply want to chat through an idea, we'd love to hear from you.
At Revide, we believe support should feel personal. We built Revide for the bridal industry and genuinely want to help our partners get the most from the platform.
Explore our Help Centre
Our Help Centre contains guides and articles covering everything from getting started to bookings, messaging, events and integrations.
If you're unsure where to begin, simply search for what you need.
Ask Aurelia
Aurelia is Revide's bridal industry support concierge.
She can help answer questions, explain features and guide you through many of the most common tasks on Revide.
Aurelia is available whenever you need a helping hand.
Email the Revide team
If you'd prefer to speak with a human, simply email:
Whether you're experiencing a problem, have feedback, or just want to talk through something, we're always happy to help.
How quickly will I receive a reply?
We aim to respond to every email within 24 hours, and in many cases much sooner.
We're a small team and we read every message personally.
We genuinely want to hear from you
Questions, suggestions and feedback help us improve Revide for the entire bridal community.
If something isn't working, if there's a feature you'd love to see, or if you simply need some guidance, please get in touch.
We'd much rather hear from you than have you struggle in silence.
Need help?
Aurelia and the Revide team are always here if you need us.